Refund policy

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Our return policy lasts 30 days from day of receipt, as indicated by delivery date.  If 30 days have gone by since your purchase, we cannot offer you a refund or store credit.

To complete your refund request, please send an email to myjanmarienaturals@gmail.com.  Please include a reason for your request, a picture of the product, and a receipt of your purchase.  

A receipt or proof of purchase is required to complete a refund request. In most cases, customers will be provided with store credit.  Only full-size and regular priced items may be refunded.  Minis and sale items are not eligible for refunds.

Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. If approved, your request will be processed within 48 hours and you will be notified of store credit or a credit will be applied to your original method of payment, less original shipping costs. 

If you do not see evidence of your refund in your account after five business days, please contact your bank or credit card company first as it may take some time for the refund to post to your account. 

If your package is unclaimed and is returned back to us, we can arrange redelivery however, the buyer will cover the cost of shipping.

You can always contact us for any return question at myjanmarienaturals@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We ask that you please contact us at myjanmarienaturals@gmail.com within 48 hours of receipt so that we can evaluate the issue and make it right.

NOTE: Our body butters may melt in transit during warm temperatures. This will not affect the quality of our product, just the consistency. Simply place the body butter in the refrigerator to solidify, and keep it at room temperature. It will not regain its whipped texture but is completely usable.  Unfortunately, we cannot refund or exchange products that melt during transit.

Exchanges 

Due to the nature of our products, My JanMarie Naturals cannot accept returns. In most cases, refunds are processed via exchange or store-credit, less shipping costs.